Your Rights & Responsibilities
as a Patient

Welcome to Winner Regional Health. We believe it is important to understand your care and to be actively involved in making decisions about that care. As a patient of Winner Regional Health, we want you to be aware of your rights and responsibilities, to help you to make the best choices about your care.

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You have the right to be treated with courtesy

You have the right to have treatment. You will be treated with respect and worth regardless of your: Age, physical and/or mental status, race, biological sex, country of origin, sexual orientation, religion, gender identity or expression, beliefs, type of sickness, language or your ability to pay for your care.

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You have the right to know the names and duties of all the people involved in your care.

Staff should:

· Tell you their name.

· Tell you their role in your care.

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You have the responsibility to treat others with courtesy

It is important to treat others with the same respect and value that you would want for yourself and your family. This includes other patients, their visitors, staff and providers who are giving you care. You can do this by:

· No loud voices.

· No foul language/swearing.

· Limit the number of guests visiting you at one time.

· Keep a quiet environment when guests are visiting.

· Use your T.V., radio, and phones as you need, but quietly.

· No weapons of any kind.

· No physical or verbal threats or abuse.

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You have the right to privacy

You have the right to:

· Privacy during exams and talks with your provider and staff

· Have a person of your same sex in the room with you during certain parts of an exam or care.

· Close the door/curtain for privacy.

· Respect and privacy during bathing and/or other cares.

· Ask for no guests to visit you.

· Ask for your status to be confidential.

· Have staff knock on the door and ask to come into your room.

*Your right to privacy may be limited for safety reasons.

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You have the responsibility to respect the privacy of others

We ask that you be considerate of other patients. Give them privacy and a quiet environment.

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You have the right to confidentiality

Your information is confidential. We will respect your privacy when talking about your health/medical care. Your health care record and financial information will be read:

· Only by the health care team involved in your care.

· For health care daily work.

· For billing and insurance reasons.

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Health care providers are legally required to report some information to state and federal agencies. This may include: Harm after a crime, suspected abuse and neglect, public health concerns, duty to warn if someone is in imminent danger from another person.

The law also permits us to release your health care information in certain situations, such as an emergency. Otherwise, you must give your permission before your information will be released.

You also have the right to receive copies of your medical records within a reasonable time frame.

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You have the responsibility to respect the confidentiality of others

We ask that you respect the privacy of other patients and families. Do not:

· Look into other patient rooms.

· Ask staff for information about other patients.

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You have the right to information about your treatment

Your diagnosis and proposed treatment will be explained to you in terms and language that you can understand. You may have family members or friends included in this discussion. You can expect your provider to explain:

· Your diagnosis

· Other choices for care or treatment.

· The risks and benefits for each of these choices.

· Likely outcomes.

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As a Winner Regional patient, you can expect:

· Information about pain and pain relief measures.

· Staff who will listen and respond to your reports of pain.

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You have the responsibility to ask for clear explanations

If you do not understand your medical problem and/or your treatment plan, you must tell your health care team. You are responsible for asking questions if you do not understand. You should ask:

· Why is this treatment suggested?

· What other choices do I have?

· What might be the results of this treatment?

· How long will this treatment take?

· What will this treatment cost?

· What are the risks of this treatment?

· What are the side effects of this treatment?

When you and your provider agree on the best treatment for you, it is important that you follow this plan.

· Partial treatment may not help you.

· If you cannot follow the treatment plan, you need to tell a staff member.

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You have the right to make decisions about your care

We want you to have an active role in your own health care.

We respect your right to:

· Give informed consent after you receive a clear explanation of your disease, the risks and benefits of the treatment and alternative treatments.

· To refuse treatments, procedures or transfer

· Be told of what may happen if you refuse the procedure, treatment, or transfer

· To consult with a specialist, that may be at your own expense

· Participate in developing and carrying out your plan of care.

· Have your spiritual and/or cultural needs met.

· To formulate an advance directive and for staff to follow the wishes stated in your advance directive.

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You have the responsibility to make informed decisions

You are responsible for the decisions you make about your care. We encourage you to gather as much information about your illness as you can. This will help you to make an informed decision.

· You may be asked to sign a written consent for tests and/or procedures.

· Make sure you understand each document that you are asked to sign.

· If you change your mind or refuse treatment: Tell the staff right away and talk to your provider about your concerns and/or reasons.

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You have the right to safe care

Our goal is to have a safe and comfortable environment for you while you are a patient at Winner Regional Health. We respect your right to:

· Have care and services that are within professional standards of practice.

· Medical and personal health care based on your own individual needs.

· Be cared for in a safe environment.

· Be free from being restrained or secluded (separation from others) unless needed for safety reasons.

· Freedom from maltreatment (abuse or neglect).

· Be told what you need to do if there is an emergency.

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You have the responsibility to:

· Give correct and complete information about health history

· Keep your appointments for your follow-up care.

· Follow the treatment plans given to you.

· Tell us of any safety concerns you may have.

 

You have the right to know about your bill

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You have the right to:

· Request an itemized explanation of your total bill for services delivered in the hospital, regardless of source of payment

· You can contact patient financial services at 605-842-7251

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You have a responsibility to:

· Know your insurance coverage policy.

· Know your financial responsibility.